Core values are the more important guiding principles that all of us should embody in order to move us closer to our vision.

Action Guidelines by Grade are expectations for each of the 6 grades we have defined based on our core values.

It allows us to confirm our grades and know what we need to do to be promoted to the next grade.

Values are also closely related to many other systems such as appointments, rewards, evaluations, salary, bonuses, stock transfers, and more.

Core Values

Pursuing Customer Success

We will contribute to business growth by providing rapid and essential value to end-users through a deep understanding of customers’ business visions and challenges.

Practice Continuity in Improvement and the Identification of Issues

We will continuously improve the current situation by recognizing issues scattered throughout daily operations and processes and taking action to improve them.

Increase Reproducibility

We will abstract, systematize, and share findings, experiences, and results, in order to increase organizational throughput and assurance of business success.

Action Guidelines by Grade

Customer Success

Customer Success (1)

Incident Management and Measures

Incident Management and Measures (1)